Last Updated 11 February 2026

Because our items are vintage and often one‑of‑a‑kind, we encourage you to read descriptions carefully and review all photos before purchasing.

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1. Change of Mind

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We do not accept returns or offer refunds for change of mind, sizing misjudgements, or general wear and condition consistent with vintage age.

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2. Condition of Vintage Items

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All items are pre‑owned and may show signs of age, patina, crazing, or manufacturing quirks. These characteristics are part of their history and are not considered faults.

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3. Australian Consumer Law

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Your rights under the Australian Consumer Law (ACL) apply. You may be entitled to a remedy if an item has a major failure, meaning it is significantly different from the description or photos provided.

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Minor imperfections, age‑related wear, or disclosed condition issues do not qualify as major failures.

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4. Reporting an Issue

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If you believe your item has arrived with an undisclosed major issue, please contact us within 48 hours of delivery with:

• your order number

• clear photos of the item and packaging

• a description of the concern

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We will assess the issue in line with the ACL.

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5. Refunds

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If a refund is approved, it will be processed to your original payment method. Shipping costs are non‑refundable unless required by law.

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6. Return Shipping

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Where a return is required under the ACL, we will provide instructions and cover reasonable return shipping costs.

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Please refer to our Shipping Policy for further information regarding Lost or Delayed Parcels, Incorrect Shipping Information, and Shipping Damage.

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7. Contact Us

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For returns or refund enquiries or requests, please contact:
admin@mabelmollyvintage.com.au